SKU: 14091736836

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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Description

The Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business depends upon winning and keeping customers. In 39 digestible, bite sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don't Try Too Hard

As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Binding Type: Hardcover
Publisher: Currency
Published: 03/05/2013
ISBN: 9780770435608
Pages: 189
Weight: 0.63lbs
Size: 7.77h x 5.20w x 0.83d

Review Citations: Publishers Weekly 12/17/2012
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SKU: 14091736836

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Nikki Dalene
Birmingham, US
★★★★★ 5
Great sunscreen that smells good too!
Style: Kids SPF 50, Size: 5 Fl Oz (Pack of 1), Style: Kids SPF 50, Size: 5 Fl Oz (Pack of 1)
This stuff actually smells good and the scent doesn't smell like chemicals. It comes out clear which is perfect because I bought it for my little blonde headed, fair skinned 16 month old. It's nice to not have his hair looking all weird with white sunscreen spray. Overall, very pleased with it! Came just in time for our trip to the zoo the other day!
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Kurt Hansen
Lowell, US
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Worth it
Style: Kids SPF 50, Size: 5 Fl Oz (Pack of 1)
Hands down the best sunscreen, we use it for the kids and for my wife and I as well. Does an amazing job and it smells good also.
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Mindy
Lexington, US
★★★★★ 5
Makes me feel safer
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Doesn't stink and I use it daily
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Nhodg
Alexandria, US
★★★★★ 5
Smells great and works well
Style: Kids SPF 50, Size: 5 Fl Oz (Pack of 1)
This worked well for the summer. No one experienced any burns while using it and reapplying. This also smells fantastic. Would definitely recommend and would buy again.
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Reviewed in the United States on August 20, 2024
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Abby
Natrona Heights, US
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Works great, could use a better sprayer
Style: Kids SPF 50, Size: 5 Fl Oz (Pack of 1)
I gave it 4 stars ONLY because I've had the nozzle break on at least 1 of these. So they could improve the way it sprays, but overall I'm very happy with the product. It keeps my whole family from getting burned and goes on clear. I love this because my kids always complain that they don't like the whitecast, so this one is a keeper!
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Reviewed in the United States on July 13, 2023

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