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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.4 ★★★★★
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Product Reviews
★★★★★ 1
This product did not work on my hair as it said it would
I have used this Product over three months and still haven’t seen a results, but I will order another one and see what happened with the second jar. My edges is still the same with no improvement? I was expecting a change since I read about it can grow ball spots. My edges is not completely ball but you can see a little hair there but as I use this products it did not help or change any length or anything my edges are still the same before I used the product it’s still the same after used it. I am so disappointed. Even though it didn’t help the first time I’m still gonna try it a second time just to make sure.
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Reviewed in the United States on May 17, 2026
★★★★★ 5
As seen on FB but cheaper.
I saw this advertised on FB. Much less expensive on Amazon. I have not used it long so I cannot provide how effective it is with growth. Some reviews have negative comments about the coffee smell. I didn’t notice this. However, my satin pillow cases did stain. Haven’t tried to wash so I cannot comment on the permanence.
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Reviewed in the United States on February 27, 2026
★★★★★ 5
This is Awesome and has no smell.
I absolutely LOVE this product. It has made my hair strong, longer and shiny. My edges are back, I've been using this for 3 months. I highly recommend Azure Batana Oil.
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Reviewed in the United States on January 3, 2026
★★★★★ 3
Wait and see.
I've been using this hair product. Don't see an immediate change yet but I plan to continue to use and hope to see a difference.
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Reviewed in the United States on March 13, 2026
★★★★★ 5
Gear set!
Amazing kit lasts a long time and makes my skin so smooth and hydrated.
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Reviewed in the United States on June 5, 2026
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