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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
One of the best, most practical, and well written books on Black Liberation!
Format: Paperback
So good that I am creating a book club for young (teenagers) POC. Very good book that is pro-Black without being anti-Anyone. I love the approach: you can love your race and promote it without also enslaving or attacking others. I am enjoying the read immensely and will be buying other books by the author. It's a really easy read, and arranged in a way that makes it easy to use for lesson planning and discussion.
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Reviewed in the United States on August 20, 2020
★★★★★ 5
Glad I made the trip
Format: Paperback
Wonderful book if you can't get to the museum. Beautiful photographs and interesting details about the building and the history around the completion.
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Reviewed in the United States on July 18, 2017
★★★★★ 5
A Lovely Keepsake!
Format: Paperback
This is a lovely keepsake. Excellent quality print!
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Reviewed in the United States on October 7, 2025
★★★★★ 5
Excellent guide thru the museum!
Format: Paperback
Love the color pictures and explanation of all the displays they have. Very informative. Definitely want to visit.
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Reviewed in the United States on January 19, 2021
★★★★★ 5
Great book about a Great museum.
Format: Paperback
Great book, I have visited the museum and was only able to finish the first three basement floors... yes it was that intense. The book helps me read up more on my own time at home. I look forward to visiting the museum again, whenever I get lucky and score some tickets on the next lottery time. This book will tide me until then for the next visit to the upper floors this time.
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Reviewed in the United States on August 9, 2017