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Description
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring RevenueYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B. C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post sale' experience was a cost center in most companies. In the
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.
From the initial planning stages through execution, you'll have expert guidance to help you:
- Understand the context that led to the start of the Customer Success movement
- Build a Customer Success strategy proven by the most competitive companies in the world
- Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks
Binding Type: Hardcover
Publisher: Wiley
Published: 02/29/2016
ISBN: 9781119167969
Pages: 256
Weight: 0.93lbs
Size: 9.10h x 6.40w x 1.20d
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4.5 ★★★★★
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Product Reviews
★★★★★ 4
Comfortable, cool and doesn't go flat.
Size: Standard (Pack of 1), Color: Original White
Great pillow. It stays cooler than most and it doens't go flat. The memory foam is firm enough that your head doesn't sink into it but soft enough for a good night sleep. Before I was fluffing and flipping my pillow all the time to get the cool spots and not feel like it was flat. This is my 2nd purchase, my son liked mine so much that I got him one too. It's good value for the price and I would definitely recommend it.
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Reviewed in the United States on February 23, 2026
★★★★★ 5
Firm for the Win- A pillow that provides support and value!
Size: Standard (Pack of 1), Color: Original White
If you are a firm pillow kind of person... and don't want to spend hundreds on a name brand pillow, then this one is a clear winner! Ideal for back and side sleepers, this pillow seems to adjust to your body over time- becoming more comfortable with more nights spent with it (kind of like a hotel pillow- the first night you're not sure, then you sleep like a baby when you get used to it!).
My husband—an avid memory foam pillow fan—was pleasantly surprised. It took a night or two to adjust, but once he did, this cool pillow’s contours supported his neck beautifully whether he was on his back or side (especially when I nudged him to stop snoring!).
This pillow seems best suited for folks who need a bit more elevation—those with broader shoulders or who prefer higher neck support. It feels solid and delivers the firm support many sleepers crave.
If you lean toward soft, squishy down pillows, this may not be your match. It’s ultra-firm and structured, not plush or compressible. But if firm is your jam, this pillow punches above its price point.
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Reviewed in the United States on November 3, 2025
★★★★★ 3
Nice pillow but now really cooling
Size: King (Pack of 1), Color: Original White
So I got the king size bed not realizing how big it was. So that’s a plus if you’re looking for a large pillow. However, it was too big for me so I will be returning. I also wasn’t impressed with the cooling feature. I have a cooling pillow that truly feels cool and this isn’t it. But the memory foam part of this was excellent. It came out of the packaged and within minutes was fluffy and ready for use. Aside from the size and cooling, I’d recommend this pillow. But I get hot at night so I’d like something more cooling.
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Reviewed in the United States on April 23, 2026
★★★★★ 5
Cool, supportive pillow that cradles my neck and keeps me comfortable all night long
Size: Standard (Pack of 2), Color: Original White
I’ve been using the Vaverto Memory Foam Pillow for a while now, and it has made a noticeable difference in how well I sleep. The gel‑infused memory foam keeps the pillow feeling cool and comfortable through the night, so I’m not constantly flipping it to find a cooler spot. The foam has a nice balance of softness and support, gently cradling my head and neck without feeling too firm or too flat
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Reviewed in the United States on June 3, 2026
★★★★★ 1
WHAT A MISTAKE THIS WAS! EXTREMELY SOFT, OFFERING NO SUPPORT AT ALL!
Size: Camping(Pack of 1), Color: Original White, Size: Camping(Pack of 1), Color: Original White
INITIAL Impression: WHAT A MISTAKE THIS WAS! The foam is taking forever to expand, it is a gross color, it is way too soft where it has started to expand. The warranty says it ONLY applies to the original purchaser, which means you cannot give this to anyone as a gift, it would instantly lose its warranty. DO NOT USE ANY EXTERNAL HEAT SOURCE (some memory foam actually suggests putting it in a slightly warm dryer, but to do that would void the warranty.) I got this because I have severe back pain, but it doesn't look like it will ever be firm enough to offer support. It says it will take 24-48 hours to fully expand! I bought it because I need relief NOW, not in 2 days! It has a very limited warranty of only 3 years. The memory foam travel size pillows I bought on Amazon, made by MALOUF, in 2017 came with a 5 year warranty and are still useful, but do need replacing, 9 years later! Unfortunately those pillows are no longer available on Amazon. I chose this small Vaverto memory foam pillow "for camping", because it was available with next morning delivery with some other purchases I made yesterday. (Hoping to be able to use it TODAY.) And because most of the reviews were positive.
It says on the crumpled paper warranty and directions, that ONE side of the pillow is for cooling, but WHICH SIDE? They don't tell you. The order "Shipped at 12:31 AM" the box was cold when it was "Delivered at 9:41 AM". The outdoor temperature had climbed to 51 degrees by then from a low last night of 47 degrees. My room is heated to a comfortable 78 degrees. But we still have a long way to go before this hunk of greenish blue, extremely squishy (I can pinch it at the most expanded area and my fingers nearly touch each other with maybe ¼” of foam separating them. NOT an encouraging sign. There are bits of foam starting to come out of the "punched holes" which appear to be slightly smaller on one side than the other, but WHICH is supposed to be the "cooling side that dissipates heat? Probably the larger holes, but they also weaken the firmness. On closer examination of the crumpled paper that came with it, it says '"TWO-SIDED COVER FOR VERSALITY" Then in a tiny diagram next to that, it says "COOLING SIDE DISSPATES BODY HEAT" with Dissipates spelled wrong! Where is this thing made? Ah.. "CHINA" on a severely crumpled tag inside the cover. It also says the cover is “70% Polyester 30% Viscose Made from Bamboo”. But the Photo shows "Bamboo" in large green letters on the cover along with "VaVerto" in much LARGER grey letters above that. The only letters on my case are the bottom part of a "b" with two "oo" next to it, in a grey-green color, extending from the side seam. NO actual WORDS at all. And the cover looks identical on both sides.
Okay, it's been well over 4 hours in a very warm room, now 80 degrees with the sun pouring in, and it has mostly expanded, but I can still almost touch my fingers together when pinching the thickest part of the pillow, there is still only about ¼” of foam between my fingers. I would describe that as EXTREMELY SOFT. In the actual description of the product, on the Amazon page, if you open the "Features & Specs" it shows "Item Firmness Description - Medium" NOT what the headline says for the product: "Vaverto Small Memory Foam Bed Pillow for Camping - Compressible Medium Firm, Breathable Cover, Machine Washable, Ideal Backpacking".
If I weren’t bedridden in a nursing home this would go back immediately, but it is very hard to get the staff here to help me return ANYTHING that needs to be taken to a store or kiosk. So I may just be out $22.07.
FINAL Impression: WHAT A MISTAKE THIS WAS! EXTREMELY SOFT, OFFERING NO SUPPORT AT ALL!
(PHOTOS ARE NOT ACCURATE to the product!!)
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Reviewed in the United States on May 8, 2026