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Description
The Practical Guide To World-Class IT Service ManagementTake a behind the scenes look at the past, present, and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.Binding Type: Hardcover
Publisher: Anima Group
Published: 03/14/2017
ISBN: 9780578188980
Pages: 460
Weight: 1.72lbs
Size: 9.02h x 5.98w x 1.00d
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
My dog loves it!
My golden loved this chew toy, he’s fixated on it and actually returns to it. It seems tasty and safe. Will definitely buy again and recommend it to others.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 7, 2024
★★★★★ 5
Durable & fun for aggressive chewers.
Color: Yellow
Holding up very well for our aggressive chewer. Squeaker is still intact & our 70-pound pittie breed often chooses this toy to play with over others. Pittie approved.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 14, 2026
★★★★★ 1
Not at all indestructible
It was well loved while it lasted. But this fish was delivered on Saturday and I’m writing my review on Tuesday morning. So we are looking at roughly 3 days of play. I bought the fish toy and almost immediately the fins were ripped off. But I figured as long as the body stayed intact we’d be good. But it wasn’t long before the body was ripped open as well. Very disappointed. Evidently my dog’s bite is more damaging than a bullet?
I’m sure it will last all in all a week before there’s no saving it anymore. Will look for other better toys for my super chewer.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 26, 2023
★★★★★ 5
Lasted the longest of any toy we bought yet!
Very happy with the toys we bought so far! The owl didn’t last as long as the raccoon. The raccoon lost his ear pretty quickly, but the rest of the toy has held up for almost a month now. That is *significantly* longer than any other stuffed animal toy we’ve tried so far. Pretty much any other stuffed animal toy we’ve tried from Kong or elsewhere has fallen apart in a few days. This is a good toy for sharp puppy teeth! Also such cute designs. Just bought the Mallard, excited to see how it goes!
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Reviewed in the United States on October 9, 2023
★★★★★ 3
Not Pitty Proof..
Color: Bear, Color: Bear
The toy itself was very detailed and cute, But my potty had the toy about 10 mins and she took the leg off .. it’s a bit pricey. Since it didn’t last long so .. if you have pitty save your money and don’t buy it ..
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 6, 2026
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