SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Sonja Foster
Lexington, US
★★★★★ 5
Huge, super soft, cozy pillow!
Size: Jumbo (25-Inch), Color: Sage
This pillow is awesome! As a plus size person who can't sleep laying flat, the size and support level is perfect. This pillow is huge! The quality is very high, the stitching is precise, and the sage green material is soft and cozy. Great value for the price! I highly recommend this reading pillow!
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Reviewed in the United States on May 28, 2026
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New York, US
★★★★★ 5
MUST BUY Item for Breastfeeding Moms
Size: Standard (18-Inch), Color: Dark Grey
MUST GET item for breastfeeding moms. It is a soft pillow with a removable washable cover. The material is like a suede, which can make it hot to lean on if you typically feel hot when breastfeeding or sleeping. It allows you to sit up straight while in bed with great support.
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Reviewed in the United States on May 1, 2026
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Ms. Rea
Charlottesville, US
★★★★★ 5
It's perfect support.
Size: Extra Back Support (21-Inch), Color: Dark Grey
The best way to describe the super comfy reading pillow is super comfy. I use it to sit up while watching something soothing to my mind on tv and due to its comfyness and softness, it's perfectly just right for my back. The funny thing is within a few minutes I'm knocked out sleep, which is a good thing. It's soft but firm lumbar area and arms feels oh so comfortable. It gives the best sleep quality and less toss and turning. I highly recommend.
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Reviewed in the United States on May 7, 2026
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Michael Simko
Natrona Heights, US
★★★★★ 4
Great Size and Comfort
Size: Extra Back Support (21-Inch), Color: Dark Grey
2 months after buying a different reading pillow I felt it was time to buy a different one based on the comfort and support. I found this one listed for a good price. After carefully looking through the listing, I bought the 21" size. On my first night of usage, I was already impressed with the comfort and support vs the reading pillow I had bought 2 months prior. I like how this one has nice support for my neck and head as I'm relaxing on my bed with my laptop and phone. The texture of the filling gives it a very nice combination of cushioning and firmness. The horizontal feature line in the center of the pillow is a nice feature for back and neck support thanks to it giving the pillow some flexibility. As for the arms, their length, width, height, and cushioning are very good for resting my arm while I'm using the wireless mouse with my laptop.
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Reviewed in the United States on February 27, 2026
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GhostFingersXP
Grantham, US
★★★★★ 5
Book Reading Wife Approved
Size: Standard (18-Inch), Color: Sage Green
I purchased this for my wife who reads quite a bit and she absolutely loves it. She said it feels soft, is the right size for her, and makes book reading more comfortable for her. I call it a win.
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Reviewed in the United States on April 23, 2026

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