SKU: 13620495836

Customers for Life

Sale price$109.80 Regular price$122.00
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Description

Customers for LifeBy: Carl Sewell, Paul B. Brown In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to todays world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers

By: Carl Sewell, Paul B. Brown     
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
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SKU: 13620495836

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4.2 ★★★★★
Based on 15 reviews
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Ashley Romano
New York, US
★★★★★ 5
Comfort& Quality
Size: 20" Neck 35"-36" Sleeve, Color: White
Excellent shirt. Ordered for a Risky Business bar crawl and the fabric was so much nicer than the other two options I ordered. It is packaged so nice with pins and feels luxurious (great if you’re giving it as a gift.) It comes wrinkled from being folded in the packaging, but i steamed it and then it did not wrinkle while driving or sitting throughout the night. It’s nice and light. Only downfall is there is no pleat in the back.
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Reviewed in the United States on March 31, 2025
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Deon T.
Lowell, US
★★★★★ 5
Great
Size: 22" Neck 35"-36" Sleeve, Color: White
Product fut good
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Reviewed in the United States on February 17, 2026
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Spuk Wac 78
West Palm Beach, US
★★★★★ 3
Nice shirt.
Size: 17.5" Neck 35"-36" Sleeve, Color: White
It fit perfectly and looked very nice. However, it was much thinner than I thought. And when you wash it, get ready to iron it. This is not a permanent press shirt. It is not wrinkle resistant. I would not buy it again.
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Reviewed in the United States on January 17, 2025
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John Lewallen
Houston, US
★★★★★ 5
Casual Crew Neck Summer Shirt
Color: Denim Blue, Size: XX-Large
Ordered the dark blue. It fits great and looks wonderful on. Very comfortable! Good value, and feels well made. The fabric is just right – not too thin, or thick. I wore it with a navy blazer and beige pants to an outdoor event (shade and sun) and was totally comfortable.
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Reviewed in the United States on June 2, 2026
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Kenney Alan
Phoenix, US
★★★★★ 5
Nice shirt!
Color: Black, Size: Large
When I lost weight and hit my goal I wanted to purchase new clothing. I discovered Coofandy on Amazon and could not be happier. This line of clothing is great. I have purchased a handful of shirts and shorts and liked all of them. This shirt fits well, I tried a medium initially and it was a bit too small so I moved up to a Large. Prior to my weight loss I was always an X-large. Shirt looks nice and fits great. I have this shirt in 3 colors now.
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Reviewed in the United States on May 27, 2026

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