SKU: 74819624599

HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty Enclosure Svc

Sale price$774.11 Regular price$860.12
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Description

HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty Enclosure SvcProtect your critical infrastructure after the warranty window with HPE Pointnext Tech Care Essential. This robust, on site post warranty service is designed for environments where uptime is non negotiable and the cost of downtime can be measured in lost productivity. With a full year of service, the offering combines 24 7 support, rapid 4 hour on site response, and comprehensive parts and labor coverage to help you keep enclosure hardware performing

Protect your critical infrastructure after the warranty window with HPE Pointnext Tech Care Essential. This robust, on-site post-warranty service is designed for environments where uptime is non-negotiable and the cost of downtime can be measured in lost productivity. With a full year of service, the offering combines 24/7 support, rapid 4-hour on-site response, and comprehensive parts and labor coverage to help you keep enclosure hardware performing at peak levels. The goal is simple: minimize disruption, maximize operational efficiency, and provide peace of mind so your IT team can focus on strategic initiatives rather than reactive repairs.

Tech Care Essential delivers dependable, hands-on maintenance delivered right at your doorstep. No need to shuttle equipment to repair centers or endure lengthy downtime while awaiting a fix. A qualified on-site technician arrives with the necessary tools and parts to diagnose, repair, or replace components on-site, ensuring your enclosure systems remain accessible, secure, and productive. This 1-year program is designed to translate complex service logistics into a straightforward, predictable experience, so you know exactly what to expect when issues arise and can plan with confidence around your maintenance windows and change-control processes.

  • 24 x 7 x 4 Hour on-site support keeps your critical enclosure systems online by guaranteeing a rapid, conditioned response, even during weekend or off-peak hours. This means fewer surprises and quicker restoration of service when time is of the essence.
  • Comprehensive parts and labor warranty provides the assurance that both the replacement components and the engineering expertise required to install them are covered, reducing the total cost of ownership and shielding you from unexpected repair charges.
  • On-site maintenance eliminates the need to transport equipment, minimizing risk and disruption to your operations while ensuring technicians can perform checks, tune-ups, and replacements in the same physical environment where the equipment operates.
  • One-year service duration offers long-term dependability and predictable budgeting, allowing you to align IT maintenance with procurement cycles and project milestones without interruptions to service coverage.
  • Distance-based coverage up to 100 miles from your site accelerates response times and ensures a dependable service experience, so you can rely on timely interventions even in distributed or multi-site deployments.

Technical Details of HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty Enclosure Svc

Below are the technical components of this service offering, aligned with standard post-warranty on-site maintenance programs. When detailed specifications such as SKU or UPC are provided by your procurement data, they can be cross-referenced for precise alignment with your asset inventory.

  • Service Type: On-site maintenance and support for enclosure hardware under post-warranty terms, designed to extend reliability beyond the standard warranty window.
  • Response Time: 4-hour on-site response from service request, with 24/7 availability to address urgent incidents and minimize downtime.
  • Coverage Radius: Service is available within a 100-mile radius of the customer site, enabling rapid dispatch across distributed environments.
  • Duration: 1 year of coverage from the service activation date, providing a stable, renewably priced solution for ongoing support needs.
  • Inclusions: Parts replacement and labor for covered maintenance and repair activities, supported by qualified technicians who specialize in enclosure systems.

How to Install HPE Pointnext Tech Care Essential - Post Warranty - 1 Year - Warranty Enclosure Svc

Because this is a service offering rather than a hardware installation, “installing” Tech Care Essential means onboarding the service contract and arranging on-site support. Use the following steps to activate and utilize the service smoothly, ensuring you receive full value from the coverage.

  • Confirm eligibility: Verify your enclosure devices are eligible for the Tech Care Essential program under post-warranty terms, and confirm the regions and sites that will be covered by the service.
  • Register and schedule: Initiate the service by registering with HPE Pointnext or your authorized reseller, and set up a preferred on-site service window that aligns with your maintenance calendars and change-management processes.
  • Prepare site and access: Ensure clear access to the equipment, with appropriate power, network connectivity (if required for testing), and secure pathways for technicians to perform inspections and repairs without disruption to others.
  • On-site visit and service: A qualified HPE technician arrives with the necessary replacement parts, diagnostic tools, and documentation to perform maintenance or component replacements, followed by functional testing to verify system integrity and performance.
  • Closeout and confirmation: Review the service report, capture signatures if required, and confirm completion in the designated service portal or with the technician to ensure records are up to date for audits and future planning.

Frequently asked questions

  • What exactly is included in HPE Pointnext Tech Care Essential? The program provides 24/7 on-site support with a 4-hour response time, on-site maintenance, and parts & labor coverage for a full year, aimed at protecting enclosure hardware and maintaining uptime after the standard warranty ends.
  • What is the guaranteed response time and geographical coverage? The service guarantees a 4-hour on-site response window for eligible service requests, with coverage within 100 miles of the customer site to ensure timely dispatch and expert care across distributed environments.
  • Is this program suitable for all enclosure models? The description reflects a general post-warranty enclosure care offering; eligibility for specific models depends on the asset type and the agreement with HPE Pointnext. Confirm model compatibility with your sales or support representative.
  • How is service delivered and what happens during an on-site visit? A certified technician visits the site, performs required maintenance or parts replacement, tests the enclosure to verify operation, and provides documentation of work completed and any recommended next steps.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
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  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 74819624599

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4.5 ★★★★★
Based on 66 reviews
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Product Reviews
A
Verified Purchase
Amazon Customer
Whiting, US
★★★★★ 4
Works as advertised, but included USB-C cable was defective.
Size: 15.6" 1080P
This monitor performs great! Picture quality, brightness, all work as expected. When powered by a phone, you may have to limit the brightness below 80% if you don't attach extra power. The good news is, I can attach a power bank for the extra power, and any extra power not needed by the monitor will pass through and charge my phone. I've tested this with my laptop, phone, and tablet, and it works great in all cases. One extra plus that I didn't expect, because it was not listed in the product description and also not mentioned in any reviews that I saw, is that this monitor has VESA compatible holes for a VESA mount hidden behind the magnetic cover on the back. Beautiful. If I ever decide to mount it to an arm I can do it. All the advertised functionality works as expected with ONE exception. The USB-C cable that came with this monitor was faulty. It had a short across a couple of wires which could have caused damage to my phone had my phone not recognized it and alerted me of foreign object or water in the port. That water and foreign object warning basically means something is causing wires to be connected that shouldn't be and assumes you have a good cable. In my case, it was the cable itself that was faulty, and I used a tester to make sure. While the description says "do not use other USB-C to USB-C cables", that is just to cover themselves, because many people will use a USB-C cable meant only for charging, or one that is not display compatible. I have cables of varying lengths that are Thunderbolt USB-C which all handle between 100-240W power, data up to 100Gbps, and displays up to 8K. I just used one of my cables and everything works just fine. If you're having trouble with your monitor, or intermittent connections with the monitor (I did before I got the warning) then you may have a bad cable. Get a quality cable and make sure it's rated for display port, high data throughput (ideally minimum 40Gbps), and decent power capacity. Some will work for data but not power. Some work with power but not data. Some work with power and data, but only one at a time. You have to flip the connector to go between modes. I don't know why they make those, and those that manufacture such garbage should be locked up, but that's another story for another day. Bottom line is this. It's a quality monitor. If it ever starts having issues, I'll update the review. The cables I'm not so sure of. The HDMI cable is sufficient enough for FHD display, but I wouldn't recommend swapping it over to a higher res monitor, as it probably can't handle it. The USB-C cable has quality control issues, as they sourced out inexpensive cables for this monitor to keep the costs down. No big deal for me, as I have an abundance of good cables, but keep that in mind that you may need to consider the cost of quality cables for this monitor. I'm glad I bought it. It's going to make me much more productive. While I was disappointed in the USB-C cable, it's not a deal breaker as I already had plenty. Minus one star for the bad cable.
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Reviewed in the United States on December 2, 2024
R
Verified Purchase
Rick Hinton
Fort Morgan, US
★★★★★ 5
Versatile, Great size, great value and bright. A little heavy, but well worth the cost.
Size: 15.6" 1080P
I own two of these monitors, I have been very happy with them. I carry them in my backpack/laptop case with all of my needed accessories, and it just simply works. I work from home and I was looking for something that I could take with me when I travel. My typical home setup involves a 43" LG monitor in the center, and then four additional 1080P monitors. When I am on the road, I need something smaller to have more "real estate" to work with. I usually use a hotel 4k TV or 4k tv at the air BNB we stay at so that I don't have to the 43" LG, but sometimes I just use these two portable screens. I have held meetings from a roadside park from the back of my Suburban with these while we were camping, from Panera while mixing audio, from a waiting room at an office while waiting on someone to complete their day, etc. All in all, the two that I have allow me to streamline my workflow when travelling. I have multiple windows up during the workday; I gather information from those screens and consolidate/copy/paste/ reference the data on my main laptop screen in the front and center. These monitors simply allow me to replicate what I have at home, but on a smaller and (somewhat) lighter scale. The good: I am not a gamer, so I cannot comment on how these would work in a gaming setup, I work on documents and reporting. With that said, these have great color at a great size. I can fit my Macbook Pro, and up to four of these screens in my bag, plus all my accessories, including Jabra Engage 75 headset, Plantronics headset (backup) , Apple keyboard and mouse, StreamDeck, USB-C Hub, and when needed, a universal Docking station that uses DisplayLink technology (Dell UD22) to get the extra screens. Without that, the Mac won't support more than 3 or 4 displays (Check specs for your PC/Mac). I like that these are USB-C *AND* HDMI. I can use them on pretty much any modern PC. To use the HDMI, however, You do need to power the monitor over USB-C with the provided cable. That's not a product issue, it's simply because that's the way HDMI works, there is no power over the cable. VESA capable, which is a big plus, I have magnetic VESA arms and I leave the plates on these monitors so I can use them anywhere. The bad: The rotator dial on the side has a tendency to get smashed in, but I don't use audio on either of the screens. I have a Bluetooth noise cancelling over the hear headphone set for that. A more solid design would have been with tactile push buttons instead of the rotator dial. I only have this problem with one of the screens. When I put them the backpack, I now put them in with the rotator dial pointed up to ensure a drop of the bag doesn't chance damaging the equipment. The ugly: The weight of the screens and associated covers adds about 2.5 lbs each, which is a lot. I have ordered two more, so that will be 10 lbs in the laptop backpack. May need to switch to a roller bag to cart this entourage around. Once I get the other two, I will revise this review. Right now I don't know if I will have to use the UD22 to utilize all of these screens simultaneously.
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Reviewed in the United States on June 6, 2025
T
Verified Purchase
Traveling Nurse
Draper, US
★★★★★ 5
Great product for a great price
Size: 15.6" 1080P
I REALLY like this. I need 2 screens to do my job efficiently and have struggled lately when traveling. Splurged on this for myself and was really impressed. It’s nice and lightweight but feels sturdy. The image quality is good. The set up could not be easier. This is a game changer for me.
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Reviewed in the United States on May 23, 2026
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Verified Purchase
AH
Houston, US
★★★★★ 5
Works pretty well for a cheap monitor
Size: 15.6" 1080P
I work remote and travel, so I miss my multi monitor setup. Not anymore. I took this on a trip with me and it was great. The stand folded over to not take up too much desk space, the cables wear just long enough, another 6” would have been great but they worked. Quality of the screen is plenty good enough for office work, I have no gaming or artwork experience with it though. If you need an inexpensive 2nd monitor , this works great for on the go or even for a regular desk.
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Reviewed in the United States on May 3, 2026
H
Verified Purchase
Hunter Blauvelt
Whiting, US
★★★★★ 4
Great portable second screen
Size: 15.6" 1080P
Really convenient for a second screen on the go. The display looks sharp and it’s lightweight enough to carry around easily. Setup is simple, just plug and play. Not super bright, but works well for most uses.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 10, 2026

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