SKU: 77902654553

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty 380 Gen10+ Svc

$1067.14 $1185.71
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Description

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty 380 Gen10+ SvcIntroducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention Post Warranty 1 Year Warranty. This essential service is designed to provide seamless operational support for your HPE hardware and software products, both on premises and as a service. With HPE Tech Care, your IT team can shift focus from reactive troubleshooting to proactive business advancements, maximizing efficiency and minimizing risks. Proactive

Introducing the HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Post Warranty - 1 Year Warranty. This essential service is designed to provide seamless operational support for your HPE hardware and software products, both on-premises and as-a-service. With HPE Tech Care, your IT team can shift focus from reactive troubleshooting to proactive business advancements, maximizing efficiency and minimizing risks.

  • Proactive Support: HPE Tech Care Service allows your IT team to focus on innovation rather than being bogged down by reactive issues. With direct access to product-specific specialists, you can optimize your operations.
  • Comprehensive Defective Material Retention: This service includes a comprehensive defective material retention feature, ensuring that you can retain defective parts for troubleshooting and analysis, which aids in resolving issues effectively.
  • Multi-Channel Access: Gain access to support through various channels such as telephone, real-time chat, automated incident logging, and moderated forums, which ensures that help is always within reach.
  • Expert Technical Guidance: With HPE Tech Care, you receive more than just problem-solving assistance. Enjoy general technical guidance to enhance the operation, management, and security of your supported products.
  • Reliable Service Response: Benefit from Next Business Day (NBD) service response for parts and labor, ensuring that you receive support promptly to maintain your operational workflow.

Technical Details of the Product

  • Service Type: HPE Pointnext Tech Care Basic
  • Duration: 1 Year
  • Service Features: Comprehensive Defective Material Retention, On-site support, Parts and Labor service
  • Response Time: Next Business Day (NBD) for Parts & Labor
  • Support Channels: Telephone, Real-time chat, Automated incident logging, Online forums

How to Install

To activate the HPE Pointnext Tech Care Basic service, follow these steps:

  1. Purchase the service through an authorized HPE partner or directly from HPE.
  2. Once purchased, you will receive an email confirmation with your service details.
  3. Register your HPE products online through the HPE support portal using the details provided in your confirmation email.
  4. Access the support channels available, including phone and chat, to initiate services and connect with technical specialists.
  5. Keep your service information handy for quick access during support requests.

Frequently Asked Questions

  • What is HPE Pointnext Tech Care Basic?

    It is an operational support service for HPE hardware and software products that provides proactive support and technical guidance.

  • How does Comprehensive Defective Material Retention work?

    This feature allows you to retain defective hardware components for troubleshooting and analysis to aid in resolving issues effectively.

  • What types of support channels are available?

    You can access support through telephone, real-time chat, automated incident logging, and moderated forums.

  • What is the response time for service requests?

    HPE Pointnext Tech Care Basic offers Next Business Day (NBD) response for both parts and labor.

  • How long is the warranty period for this service?

    The warranty period for HPE Pointnext Tech Care Basic is one year, ensuring you have reliable support throughout this time.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 77902654553

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4.2 ★★★★★
Based on 12 reviews
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G
Verified Purchase
Gerdriana Gotopo
Port Orchard, US
★★★★★ 5
Tinta de sublimation
Encantada. El color queda impreso hermoso
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 20, 2025
D
Verified Purchase
Deann montague
Phoenix, US
★★★★★ 4
Missing a black in the box but my favorite ink!
One of my boxes was missing a black but otherwise my favorite ink of all time!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 11, 2025
K
Verified Purchase
Kimmy Gamboa
Draper, US
★★★★★ 5
Tinta para sublimar
Excelente me salió
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 2, 2025
S
Verified Purchase
SGT_Clinton
Chelsea, US
★★★★★ 5
Great color saturation
I have only used this a couple of times and was concerned about the dull colors when it printed out. But the listing warns you about that so I went ahead and pressed it. Perfect! Bold colors and high quality images. Plus, filling my printer only took a little over half the bottles. Great value for the money and I will definitely be ordering again.
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Reviewed in the United States on December 28, 2020
L
Verified Purchase
Lourdes L.
Carnegie, US
★★★★★ 5
Superior Customer Service; 100% prefect and functional, BUT...
Number of Items: 2
This product fits perfectly, after all it's just a simple piece replacement. The big deal is the counter reset, and this is where Customer Service outstands. People complaints about the difficulty of following the reset instructions, and with reason, as they are lengthy. But that is the printer you have, that is Epson's product. You either send the printer to them and pay the premium fee, or do it yourself, but you have to play their game. This is not Seller's fault; on the contrary, Seller put all their effort to include each and every steps you need to fix the problem, no matter what printer model you have. They included most, If not all, printer models you may have. They provided super detailed instructions to ensure your success; keys where needed, no keys where not needed, printer drivers location to download and ensure the resetter will work and, best of all, support if you need it. You have to contact them through Amazon asking for the user's manual (instructions; yes, the lengthy ones), the reset program and the reset keys if applicable (this depends on you printer model; some need the reset keys, some do not). And this is where you get concerned: When are they going to answer, now that my printer is locked? You think (I did): it is weekend, they will probably answer Monday or maybe Tuesday (after all, that already have the money, why care?). Well, I was absolutely wrong, they answered during the weekend with all necessary to have the printer back, up and running; Thank You. Some tips: 1. There is nothing wrong with the software (if got from a reputable source, and they for sure are), so get it without concerns. 2. Get the printer driver as advised; it is quite probable that the software will not work if you don't install the correct driver; don't forget to restart the computer after the driver installation. 3. Make sure your printer is set up with the USB connection Enabled (mine was disabled and that caused a headache: ET-4800). 4. When the resetter instructions call for Initialize the Counters, don't do it, not yet; select Check instead, just above Initialize. If you cannot read (Check) the counters, you will not be able to Initialize them: fix the connection problem first (make sure you installed the printer driver and RESTART the computer, make sure you enabled the USB connection in the printer, and make sure the usb cable is correctly connected). It's not Seller's fault to make long and complicated instructions, that is actually their effort to make sure you have all you need to succeed. Buy with confidence, this works: if you cannot make it work, you may find someone you trust to help you out (your kids or grandkids know a lot for sure), or just let Seller know, they are willing to help you out. Best regards.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 10, 2025

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