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Description
Uniview 5MP VF IR Turret Camera (IPC3635LB-ADZK-H)Productbeschrijving De IPC3634LB ADZK H is een gemotoriseerde Turret dome camera uit de easy serie van Uniview. De camera is voorzien van een 5 MP beeldresolutie en wordt ondersteund middels lighthunter technologie. Hierdoor is het mogelijk om met zeer weinig restlicht, een goed beeld te hebben. De SMART IR functie bied een nachtzicht tot 40 meter. De ingebouwde motorzoom lens kan worden gebruikt om de kijkhoek van de camera aan te passen. De kijkhoek
Productbeschrijving
De IPC3634LB-ADZK-H is een gemotoriseerde Turret dome camera uit de easy serie van Uniview. De camera is voorzien van een 5 MP beeldresolutie en wordt ondersteund middels lighthunter technologie. Hierdoor is het mogelijk om met zeer weinig restlicht, een goed beeld te hebben. De SMART-IR functie bied een nachtzicht tot 40 meter.
De ingebouwde motorzoom lens kan worden gebruikt om de kijkhoek van de camera aan te passen. De kijkhoek varieert tussen de 96,4° en 32,7°. Hierdoor is het mogelijk om zowel de camera te plaatsen als overzicht of ingezoomd op bijvoorbeeld een oprit.
Standalone kan de camera geplaatst en gekoppeld worden middels P2P aan een app. De maximale capaciteit van de SD kaartlezer is 256Gb en bied ruimte voor enkele dagen opslag. Indien meerdere camera's worden toegepast, is het aangeraden om een recorder van UNV toe te passen.
De behuizing is geschikt om buiten te worden toegepast, deze is IP67 gecertificeerd. De camerabehuizing is gemaakt van metaal en de voet is gemaakt van ABS.
Meer eigenschappen
5MP HD-Resolutie
De IPC3635LB-ADZK-H legt video vast tot een resolutie van 5MP @ 25 FPS, dat is 2880×1620 pixels. Elke pixel die aan het beeld van je camera wordt toegevoegd, geeft je een hogere beeldkwaliteit en meer details. Dus met 5 MP krijg je een scherper, schoner en gedetailleerder beeld.
2,8-12 mm gemotoriseerde varifocale lens
De IPC3635LB-ADZK-H heeft een gemotoriseerde varifocale lens, variërend van 96,4° tot 32,7°. Dit betekent dat je de zoom eenvoudig en snel naar wens kunt aanpassen, rechtstreeks vanuit de interface van de camera.
De gemotoriseerde varifocale lens geeft je meer controle over je beeld. Zoom optisch in om fijnere details en een strakkere opname te bekijken. Of houd de camera uitgezoomd om te genieten van het grotere geheel met een breder gezichtsveld.
Ingebouwde microfoon
Het hebben van audiomogelijkheden in uw videobewakingssysteem kan een belangrijke functie zijn. IPC3635LB-ADZK-H wordt geleverd met een ingebouwde microfoon, zodat u heldere, heldere audio kunt horen en opnemen zonder dat u extra kabels hoeft te trekken om een microfoon van stroom te voorzien.
IP67-weerbestendigheidsclassificatie
Deze camera heeft een Ingress Protection (IP)-classificatie van 67. Dit betekent dat de camera volledig beschermd is tegen stof en andere vaste deeltjes. Het is ook bestand tegen onderdompeling in 0,9144 meter water gedurende maximaal 30 minuten.
U kunt er zeker van zijn dat wanneer u deze camera buiten installeert, hij geen probleem zal hebben om de zwaarste stormen te trotseren.
Tot 40m nachtzicht IR-bereik
Wanneer de zon ondergaat of de lichten uitgaan, schakelt deze camera zijn eigen infrarood LED-lampjes aan boord. Deze lichten, die onzichtbaar zijn voor het menselijk oog, zorgen ervoor dat de camera 24/7 kan blijven functioneren en video kan opnemen, dag en nacht. En aangezien het IR-bereik tot 40 meter beslaat, mis je niets van wat er op de feeds van je camera gebeurt, zelfs niet als het in pikzwarte duisternis gebeurt.
Plug & Play
Als u een nieuw systeem maakt van onze Uniview-camera's, is de installatie waanzinnig eenvoudig met onze Uniview-lijn van POE NVR's. Sluit de camera gewoon aan op de achterkant van de Uniview NVR en u hebt direct video op de HDMI-interface van de recorder. U kunt de NVR ook bekijken en beheren via gratis desktop en mobiele apps, zoals UniEase en EZStation.
ONVIF-Compatibiliteit
Wil je deze camera toevoegen aan een reeds ingesteld beveiligingssysteem, dan is dat geen probleem. Deze camera voldoet aan de protocollen die zijn opgesteld door het Open Network Video Interface Forum (ONVIF). Dit betekent dat zolang uw huidige recorder ONVIF-compatibel is, u deze camera kunt instellen met uw huidige systeem.
Toegang op afstand
De IPC3635LB-ADZK-H is een onderdeel van onze Uniview lijn van producten. Als zodanig zit het boordevol functies die een krachtige gebruiker zouden behagen, maar het is eenvoudig genoeg om te bedienen voor een beginner. Bekijk en beheer uw camera's en recorders eenvoudig overal ter wereld met de gratis mobiele en desktoptoepassingen. Voor de ervaren gebruiker geven deze apps u de mogelijkheid om geavanceerde instellingen direct aan te passen. Voor de beginner kunt u de apps gebruiken om eenvoudig live feeds te bekijken en opgenomen video af te spelen. Wat je ook moet bereiken, het is allemaal binnen handbereik.
Specificaties
| Camera | |
| Model | IPC3635LB-ADZK-H |
| Maximale resolutie | 5 MP |
| Sensor | 1/2,7" CMOS |
| Minimale verlichting | Kleur: 0,003 Lux (F1.6, AGC AAN), 0 Lux met IR aan |
| Dag/Nacht | IR-cut filter met automatische schakelaar (ICR) |
| Shutter | Automatisch/Handmatig, 1 ~ 1/100000s |
| Instelhoek | Pannen: 0° tot 360°, Kantelen: 0° tot 75°, Roteren: 0° tot 360° |
| S/N | >52 dB |
| WDR | 120 dB |
| Lens | |
| Brandpuntsafstand | 2,8 tot 12 mm |
| Iristype | Vast |
| Iris | F1.6 |
| Gezichtsveld (H) | 96,4° tot 32,7° |
| Gezichtsveld (V) | 51,3° tot 18,6° |
| Gezichtsveld (D) | 101,2° tot 37,2° |
| DORI | |
| DORI-afstand (lens) | 2,8 tot 12 mm |
| DORI-afstand (detecteren) | 63,0 m tot 270,0 m (206,7 ft tot 885,8 ft) |
| DORI-afstand (waarnemen) | 25,2 m tot 108,0 m (82,7 ft tot 354,3 ft) |
| DORI-afstand (herkennen) | 12,6 m tot 54,0 m (41,3 ft tot 177,2 ft) |
| DORI-afstand (identificeren) | 6,3 m tot 27,0 m (20,7 ft tot 88,6 ft) |
| Verlichter | |
| Aanvullende verlichting | IR |
| Verlichtingsafstand (IR) | 40 m (131,2 ft) |
| Golflengte | 850 nm |
| IR aan/uit-regeling | Automatisch/Handmatig |
| Video | |
| Videocompressie | Ultra 265, H.265, H.264, MJPEG |
| H.264-codeprofiel | Basisprofiel, Hoofdprofiel, Hoog profiel |
| Beeldverversingssnelheid | Hoofdstream: 5 MP (2880 × 1620), max. 25 fps; 4 MP (2560 × 1440), max. 25 fps; 3 MP (2304 × 1296), max. 30 fps; 1080P (1920 × 1080), max. 30 fps; Substream: 720P (1280 × 720), max. 30 fps; D1 (720 × 576), max. 30 fps; 640 × 360, max. 30 fps |
| Videobitsnelheid | 128 Kbps tot 6144 Kbps |
| U-code | Support |
| OSD | Maximaal 4 OSD's |
| Privacymasker | Maximaal 4 gebieden |
| ROI | Support |
| Videostream | Dubbele streams |
| Afbeelding | |
| Witbalans | Automatisch, Buiten, Fijnafstelling, Natriumlamp, Vergrendeld, Auto2 |
| Digitale ruisonderdrukking | 2D/3D DNR |
| Slimme IR | Support |
| Omdraaien | Normaal, Verticaal spiegelen, Horizontaal spiegelen, 180°, 90° met de klok mee, 90° tegen de klok in |
| HLC | Support |
| BLC | Support |
| Defog | Digital defog |
| Evenementen | |
| Basisdetectie | Bewegingsdetectie, ultrasnelle bewegingsdetectie, sabotagealarm, geluidsdetectie, kruislijndetectie (gebaseerd op detectie van een persoon), inbraakdetectie (gebaseerd op detectie van een persoon) |
| Algemene functie | Watermerk, IP-adresfiltering, toegangsbeleid, ARP-beveiliging, RTSP-authenticatie, gebruikersauthenticatie, HTTP-authenticatie |
| Audio | |
| Audiocompressie | G.711U, G.711A |
| Audio-bitrate | 64 Kbps |
| Onderdrukking | Support |
| Steekproeffrequentie | 8 kHz |
| Opslag | |
| Edge Storage | MicroSD-kaart tot 512 GB |
| Netwerkopslag | ANR, NAS (NFS) |
| Netwerk | |
| Protocollen | IPv4, IGMP, ICMP, ARP, TCP, UDP, DHCP, RTP, RTSP, RTCP, RTMP, DNS, DDNS, NTP, FTP, UPnP, HTTP, HTTPS, SMTP, SSL/TLS, QoS, SNMP |
| Compatibele integratie | ONVIF (Profiel S, Profiel G, Profiel T), API, SDK |
| Gebruiker/Host | Maximaal 32 gebruikers, 2 gebruikersniveaus: beheerder en gewone gebruiker. |
| Beveiliging | Wachtwoordbeveiliging, sterk wachtwoord, HTTPS-encryptie, exporteren van operationele logboeken, basis- en digest-authenticatie voor RTSP, digest-authenticatie voor HTTP, TLS 1.2, WSSE en digest-authenticatie voor ONVIF |
| Cliënt | EZStation, app |
| Webbrowser | Liveweergave vereist een plug-in: IE 10+, Chrome 45+, Firefox 52+, Edge 79+. Liveweergave zonder plug-in: Chrome 57+, Firefox 58+, Edge 16+. |
| Interface | |
| Ingebouwde microfoon | Support |
| Netwerk | 1 × RJ45 10 M/100 M Base-TX Ethernet |
| Certificering | |
| EMC | CE-EMC (EN 55032, EN 61000-3-3, EN IEC 61000-3-2, EN 55035) FCC (FCC 47 CFR deel 15 B) |
| Veiligheid | CE LVD (EN 62368-1) CB (IEC 62368-1) UL/CUL (UL 62368-1, CAN/CSA C22.2 nr. 62368-1) |
| Omgeving | CE-RoHS (2011/65/EU;(EU)2015/863); AEEA (2012/19/EU) |
| Bescherming | IP67 (IEC 60529) |
| Algemeen | |
| Stroom | DC 12 V±25%, PoE (IEEE 802.3af) |
| Stroomverbruik | Max. 7,5 W |
| Voedingsinterface | Ø5,5 mm coaxiale voedingsstekker |
| Afmetingen | Ø129 mm × 110 mm (Ø5,1" × 4,3") (Ø × H) |
| Gewicht | 0,66 kg (1,46 lb) |
| Materiaal | Metaal |
| Werkomgeving | -30 ℃ tot 60 ℃ (-22 ℉ tot 140 ℉), Luchtvochtigheid: ≤ 95% RH (niet-condenserend) |
| Opslagomgeving | -30 ℃ tot 60 ℃ (-22 ℉ tot 140 ℉), Luchtvochtigheid: ≤ 95% RH (niet-condenserend) |
| Overspanningsbeveiliging | 6 kV |
| Resetknop | Support |
| Webclienttaal | 4 talen: Engels, Russisch, Spaans, Vietnamees |
Shipping Notes
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
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- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 2091 reviews
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Product Reviews
★★★★★ 4
Jury is still out
Size: eufy L60 SES (renewed), Size: eufy L60 SES (renewed)
I really didn't want to purchase another Eufy product. I'm very mad at them because they're security doorbell cameras failing so readily (like a hardwired doorbell that stops working and gives me the input that there's no batteries even after we had it rewired.) And I caution everyone I am not a fan of their customer service anymore.
Years ago it used to be fantastic. It is rare today, when you send in a request for help that anyone fully reads what your expressing. You get scripted answers or links to technical information that you've already told them in previous communications you've tried.
Anyway... We have a dumber, earlier version of the Eufy vacuum cleaner that is about 5 years old --recently replaced the battery because I really love how well it draws up dirt and hair... Though the little chamber constantly gets jam-packed and the machine always gets stuck. I decided to move that one upstairs and get a smarter vac (only) and looked into several that could manage pet hair and that had good mapping and the ability to avoid scooping up toys etc.
What I like is the software's easy (much friendlier than Narwal!). I think the mapping was perfect right out of the gate.
Ease of splitting out larger areas into rooms is just wonderful.
The on-screen guidance as you're using this software is mostly excellent.
I really like how you can choose a setting that the vacuum will go to recharge and re-start itself back into motion to finish the job that wasn't finished when it went kaput.
I like that you can choose the frequency of having the vacuum empty into the charging station.
These two features that I just mentioned are a little bit hidden under settings. I think tabs would be nice for some pictures like this.
I don't like that it only has one rotating brush. The older Eufy has two and I think it's a much better design to sweep things into the suction range.
I like the quiet of this vacuum. The older version was quiet and this one is quieter yet.
As a matter of fact it worries me because the difference in suction sound makes it seem as though it really isn't changing at all.
I am not so sure the suction is as effective as It's been bragged about in its right up and in other reviews... it's actually gone over places on my carpet and it really didn't pull up all the fur. (That is in the video)
I have also watched it go over small pieces of cardboard from a scratching post and it didn't pick it up... Again if the brush was there on that side it would have been pushed into the suction path better.
I am not a fan of how it seems to not know how to avoid things. When setting up and getting ready to map your home with the LIDAR, the guidance is to take everything off the floor that is possible. Of course I put things back down like the tall cat toy that that has absolute presence, no different than a small cat --and the vacuum just runs right into it and starts pushing it...Our cat food bowls and water bowls just get pushed around. And the vacuum simply runs right into any toy and doesn't bother going around any of it so I would be sure you DO NOT BUY THIS IF YOU HAVE A CAT OR DOG THAT LEAVES MESSES ON THE FLOOR!
Also on some things that were not picked up like the kitchen table, I don't get how come this vacuum just runs into it with full speed. Also it is very weird that it has a real problem transitioning to rugs. I have a leather throw rug that stays in place with people and animals going across it. But this machine's able to nose it up into the air and then get tangled in it. It means that when I have my schedule in place I have to roll up this carpet and my toilet carpets. As you can guess it's annoying.
I also found it odd that when I'm trying to have it avoid going over something I will stand in place and despite the fact that it is vacuuming according to a grid it actually came back and circled and bumped into my feet five times before it finally gave up. What if that was an animal that was standing there? Would it bump into it also?
There are reviews on here that are so much more detailed. All I can say is I tried a Roomba (returned it to store) and I tried the Narwal (The mapping was awful and I returned that one also.)
I'm simply not wanting to return another vacuum. I do want to note that I purchased this one and accidentally ordered a 'used' model which means somebody else returned it. I have a feeling it has to do with this weird occasional click click click sound that makes it sound as though something is stuck in the rollers or something to that effect.
Now that I finished muddling through this review I do know that this week I'll be getting in touch with Eufy. I can't help but wonder is this really the way this thing is supposed to be working.
Oh, I did get the setup with the vacuum bag tower. As others have said it is extremely loud. The feature that reportedly cuts cat hair also has some volume to it, but for all its noise I don't think it really cuts but maybe 50% of the hair. I still have to manually clean the roll brush frequently. See photo.
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Reviewed in the United States on November 11, 2024
★★★★★ 5
Better than my new fancy robo
Great suction power. Doesn't get stuck often. I've had this vacuum for 5 years and it still works great. We got an AirRobo with a mop feature and demoted the Eufy to the basement. But, the eufy works way better and I frequently bring it upstairs to pre-clean before the AirRobo.
Love this vacuum! Do you have a version with a mop?
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Reviewed in the United States on January 27, 2026
★★★★★ 5
The best little helper!
Size: eufy L60 SES (renewed)
I've never owned a robot vacuum prior to this, and was somewhat curious on how it would work, and what it would really do in my small home. I got the L60 refurbished unit, and it came in a brand new box and it looked brand new when I removed it from the packaging. I charged it up, setup the app and connected it to Wi-Fi, ran a cycle and it was all so easy. It mapped my home and it is was off! It does an absolutely fantastic job. I run it daily and can notice just how much cleaner my hardwood floors are.
We have a cat who is intrigued by it, but it does a fantastic job of cleaning up the litter that is tracked from his litter box. That alone is a lifesaver. I will run it in the morning and at night in cats area to keep the hair and litter completely cleaned up.
So far I've only had a few small issues where it got stuck, twice from items left out, and once from a dirty sensor. You really need to make sure you have things put away and have the areas picked up, especially of cat toys and shoe laces, and once in a while wipe the sensors off if they get really dusty.
I highly recommend this, it truly has been a huge help just in daily pickup and keeping the house clean. Its absolutely worth the money.
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Reviewed in the United States on February 25, 2026
★★★★★ 5
Changed my life!!!
Size: C20
Detailed review below if you want to read it. If you just want a quick summary: It changed my life, it’s worth every penny, just buy it! I don’t normally spend this much money on anything but, for me, it has been 💯 worth it! It does take some time to get it set up and get the settings that work for your needs and house but is worth it a thousand times over. Handles a massive amount of dog hair like a pro. Does good on all surfaces except cheap bath mats, you’ll have to pick those up. There is maintenance but it is not difficult or time consuming. App works well and issues are easily to troubleshoot. Anytime maintenance needs to be done, the app sent you a message and a video on how to do it.
Detailed review:
I’ve had this vacuum/mop for 6 weeks. I don’t normally do reviews but I’ve been telling everyone I know how this bad boy changed my life! Important to note I’m also cheap as H@ll! I don’t have much to compare it to in terms of how it measures up to the competition. I have a 10 year old first generation Eufy vacuum named BB8 that will fall down the stairs and suck up the dogs tail if not supervised so that’s my baseline.
I have two 80lb Labs, two feral kids, a blue collar husband and OCD (like the kind you take medication for and left unchecked does permanent psychological damage to children). We moved from an 800 sqft house to a 3,000sqft house and by the time I was done cleaning the floors at one end of the house my family had already destroyed the other end. Keeping the floors clean and dealing with the dog hair tumble weeds was a full time job. My family had to be punking me with hidden bags of dirt and dog hair or something. I was losing my mind, literally! I spent the last 20 years saving for my dream house and the floors looked like a trap house no matter what I did! I thought our floors at our old house were bad because we had so many people in a small space. Turns out my family is just gross.
In terms of this robot, who my kids have loving named Consuela, after the house keeper from Family Guy. (It is important to name them, they work better when they have names😅.) You don’t have to worry about her becoming self aware and taking you prisoner Terminator style as she is not super smart. She doesn’t always know what she is doing but she works hard at it! The first week of training was a little rough but now that Consuela and I have a system it’s a complete game changer. Comes right out of the box and set up is a breeze. I had a little trouble with the app because I already had Eufy everywhere in my house. I downloaded the Eufy cleaning app which made my Eufy home security app stop working. Eventually, I got everything on the same app and it works seamlessly (this was probably my own fault as I didn’t read the instructions bc I like to do things the hard way). Out of the box she has to map out your house. I found this was the most important step. The first time I had her map my house I didn’t move or pick up anything. The map sucked and it was a disaster. I redid the mapping step and literally picked up everything not nailed down, chairs small end tables, trash can, pots, etc. and kept the dogs downstairs. After I did this the map was absolutely perfect (a good base map is key). You don’t have to move everything when she cleans, just the first time to get a good map. My main level is one massive open concept (probably 1,000sft and Consuela identified it as one room), then 2 bathrooms and three other bed rooms. At first I tried telling her to clean the entire main level as it is one of the options. That did not go well. I feel like she might have a little adhd. I ended up taking the time to set up “Zone cleaning” scenarios and saved them on the app. Zone cleaning is the way to go with big open areas. I broke the great room into 3 sections. We have Apple home we linked to it so now we just say, “Siri, tell Consuela to clean the kitchen, living room, bathrooms, etc.” We played with the cleaning setting and found what worked for us. I have her programmed to clean different zones at different times a day. With my feral family we have to run max vacuum suction and two passes with heavy mopping so the battery drains fast. If your children were not born in a barn yard, you don’t run a wood shop and mowing business out of your garage and don’t have dogs who shed 12 lbs of hair per hour the normal settings would be fine and she could probably do our main level on one charge. With our workload she does two zones, takes a break to charge and then does two more. I have her programmed to clean each zone twice a day. I think for a normal family once every other day would be fine. My floors have never been so clean. NO dog hair anywhere! I’ve never lived in a house without dog hair. I did a deep cleaning of the floors throughout my house the day I got her and I have not had to vac or mopped since! I also think starting with clean floors is a key to success. This does not deep clean but if your start clean and run it often the floor stay spotless. With her running everyday nothing builds up in the corners, under beds and couches. It’s life changing (for me anyway)! We have laminate floors, carpet, tile and a few very thin rugs. She is amazing on the tile, carpet, and laminate but does struggle with the rugs. My rugs are super cheap, thin, and lightweight. She has lots of trouble with the bathroom rugs so we started hanging the bathroom mats after we shower which is actually better for us. Our large area rug is a bit of a struggle and hard to watch 🤣 but if I don’t watch her, eventually she moves on and it is clean. She has only gotten stuck on the rug once. So cheap rugs are a challenge but going from hard floor to carpet works perfectly! I do think she would do well with high quality heavy rugs. Like I said I have OCD so I keep a tidy house without much clutter. She does a good job avoiding objects, if the dog is napping she can “see” it and doesn’t suck up a tail like our other robot vac. It does an okay job avoiding cords but if it hits a phone charger on the floor just right it will suck it up. (Only happened once) My son left a shirt on the floor and it did end up sucking it up but it was an easy fix. All and all it does a good job avoiding dog toys and things on the floor but if she hits something at just the right angle she does get stuck but you just have to pull it out and hit restart. Consuela not going to clean up an entire bowl of cereal, a can of spaghettiOs or big spills. She would probably destroy the entire room. However, if my dogs leave a trail of muddy footprints she does do a good job spot cleaning stuff like that. She will keep clean floors clean indefinitely.
Maintenance: this is not a set it and forget it type of thing. There is maintenance that needs to be done regularly to keep her going but it is not hard. There is a tray that pops out that needs to be rinsed. If you don’t, it gets clogged and pauses the cleaning cycle. Even when this happens it’s an easy fix. It has a disposable bag for dust and dog hair. Ours fills up once a week, a normal family could probably get several weeks per bag. They are not terribly expensive but I do NOT replace the bags! I just dump them out into the trash can because I’m cheap. I’m still on my original bag. Water tanks: we mop at least twice per day with the high water setting and a full water tanks lasts two days. The mop pads are cheap. We bought several and I just wash them once per week and it takes two seconds to change them. I think they’re supposed to be disposable. The worst part, which is not the vacuums fault or a design flaw, just the nature of the beast. The dirty water tank! We can go on a tank of water for two days but if you leave dirty water in the tank for an extended period of time it reeks like rotten sewage🤢. It does NOT make your house smell at all. You can’t smell it until you open it. If you empty it every day it doesn’t smell but if you forget and go on vacation like we did it’s bad! I started putting a few drops of bleach in the dirty water tanks when I empty it and we have zero smell now (no idea if it’s okay so do at your own risk). The app is awesome. If there is an issue the app sends an alert and tells you what’s wrong. It also pops up a video telling exactly what to do to fix the issue. Yesterday it told me I needed to clean the sensors and showed me how to do it. I don’t like to spend money on things like this but I use it so much I almost wish I would have spent the money on the top of the line model. Although I don’t have any complaints with this one.
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Reviewed in the United States on August 23, 2025
★★★★★ 1
Junk. Save your time!
Size: C20, Size: C20
Okay, so I thought I did good research on this. I saved up for this purchase excited since we had just finished installing new floors through our entire house. As soon as the installers left, I broke out my new vacuum, downloaded the app, followed the instructions and did the required upgrade to the vacuum. Once it started to do it's first mapping route, the app immediately said network slow. The vacuum would pull out from the base about a foot and just spin, then return to the base and start drying the completelt unused mop heads.
I've tried taking it to my friends house and using another person's wifi, deleting the app and reseting the vacuum multiple times, tried repositioning a few feet from our router, tried running it through my ipad instead, everything including having comcast come out and check our network. Mind you, our TVs, alexa, ans any other devices in our house work just fine on our network. Eufy App would always say network slow and not even go further than a foot from the base. Obviously something is wrong with the vacuum, not my wifi.
Finally contacted customer support. First one in the chats brilliant solution was to try ro run the vacuum through Hotspot. Seemed ridiculous, but I tried. Once again, app said network slow. He then said he can't help me and that my chat log is being sent to their "engineering department". Waited 1-2 days for their "engineering department" to email me. They wanted proof of purchase, serial number, and a video of what's wrong with it. Submitted it and was told it'd be another 1-2 days while their "engineers" review my issue.
Woke up to an email this morning from their engineers and their suggestion after everything I've told them was to "try restarting it". Did they even read my messages of everything I've tried to do to be able to just use and keep my vacuum? Try hot spot and restarting it is their advice from their "engineering department" after days of waiting for a solution?
Returning this. Customer service is a joke if they ship you a faulty vacuum. Now I have to wait 30 days for a refund and then go buy a different brand. Waste of my time and left me disappointed over something I was excited about.
Update -
Eufy contacted me and offered a refund. Said to reply "Full refund" if i wanted one. I did. That was the day after the origjnal post, and they never responded or gave me a refund. Customer support sent me a replacement. Worked beautifully after I skipped the firmware update. It did an automatic software update yesterday, and it got stuck at 15%. When I woke up this morning, it's stuck at 13%. Once again our network is fine and stable, there's something wrong with their updates. Even customer service after doing their "analysis" of the returned original vacuum said that their "engineers" had diagnosed the problem as a hardware/software issue.
So, now I gotta box up another bulky item and return it. Hopefully by the new year I'm finally given a refund!
Save your time!
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Reviewed in the United States on November 21, 2024