"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
Gretchen Rubin, author of The Happiness Project
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Description
Delivering Happiness: A Path to Profits, Passion, and PurposePay brand new employees $2,000 to quit Make customer service the responsibility of the entire company not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
ABOUT THE AUTHOR:
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
REVIEWS:
"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."
Lance Armstrong
Lance Armstrong
"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
"This book could start a revolution!"
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
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4.5 ★★★★★
Based on 18 reviews
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Product Reviews
★★★★★ 5
Memories of the Camino
Format: Paperback
First off, I have to say that my husband and I know Angela, the author. We met her because she is a neighbor of my sister, living in Hawaii. We discovered that she planned to walk the Camino de Santiago de Compostela the same year we were (2016) ! On a visit to Hawaii, we met with Angela and did a little local hike together. She was so enthusiastic and had prepared well. We, too, had been reading up and watching videos, getting suggestions as to what to bring, how to deal with physical issues and weather, what to pack and what not to pack, etc. Still, for anyone doing the Camino - whether the WHOLE 500 miles or doing the required 100 km to get the certificate at the final destination: Santiago de Compostela, Spain - it is a very personal endeavor. Reading Angela Leslee's book gives you the personal story of her "camino," and it is captivating. The changes that take place in her life - the discoveries she makes, the people she meets, the failures she feels, the fears, the habits that get broken (such as food choices!) - all make for an adventure that is life-changing and an interesting read. For anyone considering this pilgrimage, because that's what it is, this book will inspire you. You don't need to be part of a "group." You don't need a lot of plans. You do need to be prepared to be changed. The memory for myself and my husband is that it is the best shared experience we have had together in our 50 years of marriage! Angela's book brought back so many wonderful memories for us. I highly recommend this book.
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Reviewed in the United States on March 9, 2019
★★★★★ 4
Feeling Inspired!
Format: Paperback
Reading "The Way of Love" has inspired and encouraged me as I plan for my first (solo) Camino. I thank Angela Leslee for being unafraid to bare all the emotions in her book: the joys, victories, setbacks, disappointments, and pain. It's evident that "The Way of Love" was a labor of love as page after page recounts the 500 miles she walked! I told the author in an email that, in September, when I walk my Camino, I'll be sure to be up and out on the trail "...before sunrise when the yellow street lights cast their magical glow." Can't wait to experience that! "The Way of Love" -- easy to read and enjoy.
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Reviewed in the United States on May 22, 2024
★★★★★ 5
the good, the bad, the funny, the reality
Format: Kindle
A great memoir of an “older” woman walking the Camino de Santiago alone. Alone but with many friendships along the way.
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Reviewed in the United States on June 5, 2025
★★★★★ 5
An Honest Tale
Format: Kindle
When someone you know writes a heart-felt story of a journey of self-discovery, it's startling to realize how little you knew of their self. Walking the Camino across Spain in 40 days of pain and revelations, Angela takes us on an epic journey into her soul. She marvels, delights, laughs, and cries at the breath-taking scenery, the scents of forests and fields of flowers and grasses, the fellow pilgrims she meets and re-encounters across the 40 days. Day by day we travel with her. Her account of everyday life on the journey is vivid.
I recommend this book to everyone who has been, or wants to go, on a voyage of self-examination, who wants to question why they are living in the way they are. Maybe life could be different, if one took time to try a different way.
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Reviewed in the United States on February 28, 2020
★★★★★ 5
Compelling!
Format: Paperback
I loved this book. It is a personal, honest, beautiful account of walking the Camino, and I didn’t want it to end. The actual reality of walking the Camino is aptly portrayed in this open-hearted story. Angela’s unique turn of phrase, her outrageous humor, her vulnerability, the unrelenting pain, and the lessons learned are beautifully expressed, and are a testament to her endurance and to her Love. Angela has the true heart of a pilgrim, showing us that seeing with eyes of Love is all that matters. Bronwen Diana
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Reviewed in the United States on March 22, 2019